posted at 1:23 pm
on Jan. 30, 2007
I hate Zelda
Vancouver Urologists and Word of Mouth
I just got an automated call on my cell phone from Rogers. The cheery recorded voice told me I got some new feature—free something calls, whatever, not the point—for the next few months for free.
Uh, Rogers. Just because I pay YOU for the use of your network, does not give YOU the right to call my cell phone with your automated blabber mouth marketing message. And the message had no way of opting out, I listened straight through to the end and there was no mention of pressing something to talk to a person or get off their call list.
Of course, one thing that’s interesting about my reaction to this—which, if I haven’t been clear enough, is to be tremendously put off—is that Telus did the same thing to me last year—they called my home number about a new promotion, and I remember having a totally different reaction.
That was for a few reasons: 1) They had a real person call me, 2) It was about two months after I’d signed up, when I was still interested in hearing from them, and 3) I didn’t have a crap relationship with them like I do with Rogers.
Rogers should figure out that I don’t like them, and leave me alone, because they’re not going to make me feel better about them without geniunely changing their underlying prinicples. If your customers don’t like you, for goodness sake, don’t REMIND them of that fact, Rogers!