Shaw Cable Had a Meltdown Today
posted at 1:41 pm
on Sep. 18, 2006
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Shaw Cable had a melt down today and out Internet access and phone service went down at 1 p.m. The Interwebs were down!
This is a Very Bad Thing, as we are launching a big Web site tomorrow. Having no Internet access is a bad thing generally. Having no Internet and no phone midday on a Monday—that’s very n.s.g.
Calling the Customer Service line; got a busy signal the first three times. Not even voice mail—busy signal. You remember busy signals, don’t you? Very 1989.
But the best part was the the song playing when I finally got through to be put on hold. It was “You’re out of Touch,” by Hall & Oates. I can’t think of a more perfect hold music for this situation. Someone has a good sense of humor.
You’re out of touch/
I’m out of time/
But I’m out of my head when you’re not around
Followed by, and I kid you not, “Red Red Wine,” by UB40.
Red, red wine
Go to my head
Make me forget that i
Still need her so
Red, red wine
It`s up to you
All I can do, i’ve done
...
Red, red wine
Stay close to me
Don`t let me be alone
Oh Shaw, you post modern wry pop culture hold music player, you.
Update: I got through, they said, basically, “Yeah, there’s a big outage, we don’t know how long or why.” Service came back 35 minutes later at 1:35 p.m. And shortly thereafter, Shaw customer service called me back, unbidden, to make sure things were working O.K. I forgive the busy signal.
Keywords: cable • customer service • internet • outage • phone • problem • shaw
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